You know by now that acquiring new customers is expensive and for that reason keeping existing customers is utmost important. Based on several studies it is up to seven times more expensive to acquire new customer than it is to retain an existing one.

A happy customer is also more likely to recommend your service to his/her friends which fuels your growth and reduces the cost of getting new customers.

But how do you know if your customers are happy?

This is where webinions.com steps in. We are here to help you understand your customer satisfaction by using a cross industry standard metric called Net Promoter Score (NPS).

So what is NPS? →